CMY Cubes accelerates growth with AI content and ops
The problem
CMY Cubes embraced AI across content and operations, freeing the team for higher‑value work and fueling growth.
The AI solution
As demand rose, CMY Cubes used AI to assist with content, customer service, and behind‑the‑scenes ops. Like many SMBs, the goal was to do more with the same headcount.
AI tools drafted product copy, summarized support threads, and helped plan social posts. The team edited for brand voice and oversaw quality.
SMB takeaway: pick two workflows (content and support) and write a simple playbook. Track hours saved and CSAT.
Results & metrics
- SMB takeaway: pick two workflows (content and support) and write a simple playbook. Track hours saved and CSAT.
Lessons for SMBs
- Start small: pilot one workflow and measure it rigorously
- Blend heuristics with ML for quicker wins and safer rollout
- Train staff and bake new steps into SOPs to lock in gains
Learn more
Read the full case study: InsideSmallBusiness: AI to compete with big players
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