U.S. Chamber CO — How Small Businesses Are Using AI

TL;DR

• Common uses: content, customer service, analytics.
• Gains: speed, consistency, better targeting.
• Begin with a constrained pilot and KPIs.

📊 Highlights

• Overview of common use cases and simple starting points for small firms.
• Emphasizes time savings and consistency when processes are documented.

🗣 Case study anecdote

A legal services micro‑firm adopted AI for intake triage and weekly content briefs. The principal reported steadier inbound and less after‑hours admin.

🛠 Guidance for SMBs

• Institute a weekly “AI hour,” maintain a prompt library, and track KPIs.
• Use a simple two‑step QA to ensure tone and accuracy.

📈 Lessons & metrics

• Intake response time, meeting rates, and content cadence are the first dials to watch.

🔗 Learn more

Read the full article: CO — Using AI

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